At Auza, we are dedicated to respecting our customers and other interested parties privacy and complying with all applicable laws and regulations regarding the personal information we may collect about you, including but not limited to our websites www.auzaaudio.com, auza.io and auza-shop.myshopify.com.
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at team@auzaaudio.com or by post using the address: Auza LTD, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom.
COLLECTING PERSONAL INFORMATION
We will always endeavour to only request information which is necessary for the service we are providing. We do not collect personal information to sell to third parties or for use in targeted advertising. The personal Information we collect about you includes information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. The categories of personal information which may be collected when using our websites are listed below.
A) Device Information:
When you visit our websites, our servers or those of the web hosting companies we use may automatically log your device information. This may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, your time zone, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons. Auza will never attempt to identify any website user from this information or knowingly retain any of this data.
B) Order Information:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. To fulfil an online order placed by you, you will be required to provide information which may include but not be limited to: name, billing address, shipping address, payment information and email address. This personal information will be handled by us and stored with our processor Shopify, and may also be shared with third parties strictly necessary to fulfil your order such as payment gateways or shipping and fulfilment services.
C) Customer Support & Marketing Information:
If you wish to receive updates about our services and products via newsletter or if you initiate an inquiry or customer support request via an online form or email, we may ask for personal information which may include but not be limited to email address and name. You can opt out of marketing updates or request a deletion of your personal information by contacting us at team@auzaaudio.com. We may also collect personal information when you sign up to receive updates from our social media channels.
RETENTION
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
DATA PROTECTION
For any retained personal information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services and any payment platforms or associated services which we may utilise for the provision of our services.
THIRD PARTIES
Your personal data will only be used by third parties required by us to fulfil or maintain a service on our website which you actively choose to use, such as ordering a product. If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices. We may share your personal information to respond to a subpoena, search warrant or other lawful request for information we receive, comply with applicable laws and regulations, or to otherwise protect our rights.
DATA LOCATION
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
WITHHOLDING PERSONAL INFORMATION
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
COMPLAINTS
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using details provided in this privacy policy and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
CHANGES
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
We will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
